COVID-19 Statement

March 23, 2022

To All Sisley for Honda Customers:

Sisley for Honda constantly monitors the latest updates pertaining to the global COVID-19 pandemic.  Effective March 21, 2022, the Ontario Government has considerably relaxed or eliminated many COVID-19 restrictions.  

GENERAL SAFEGUARDS:

Although our guidelines have been modified, our approach is one of cautious optimism:

  • Passive & Active Screening: We have discontinued actively screening our employees and passively screening our customers.
  • Physical Distancing: This restriction has been eliminated; however, our employees will honour all requests from our customers to respect physical distancing. 
  • Clean Hands: Our well-equipped restrooms are equipped with touchless sinks and dryers. We also have high-grade hand sanitizer throughout the dealership. Both our customers and employees are encouraged to freely use our soap and hand sanitizer that we provide.  
  • Masks: The restriction of employees and customers wearing a face mask inside the dealership has been eliminated. Many of our employees continue to wear masks, and we continue to utilize plexiglass barriers in both our Service & Parts Departments. Our Product Advisors will ask if you wish them to wear a mask and will comply with all requests to do so. 
  • Symptoms: Typical COVID-19 symptoms are: Coughing, hoarseness in throat, fever, muscle aches, loss of taste and/or smell, shortness of breath, and exhaustion. We insist that you do not enter the premises of Sisley for Honda if you are experiencing any of these symptoms.

 

SERVICE & PARTS DEPARTMENT - Essential Services

Sisley for Honda has adopted new Service Department processes which maximizes the safety of both our customers and employees. Please read carefully:

  1. Service & Parts Hours:
    Monday - Saturday:  7:00AM to 6:00 PM.
  2. Shuttle Service: For the health and safety of our customers and staff, we are arranging complimentary customer transportation through Uber, as our shuttle service has been discontinued.  A minimum transportation fee of $10.00 will be charged if your destination is outside our area boundaries. *Conditions apply.
  3. Book Your Appointment: Book online here or simply call 1 (866) 840-0888
  4. Drop-Off Your Vehicle: We have installed customized clear plexiglass screens in front of all Service Advisors. You may also use our convenient 24-hour indoor Kiosk for either vehicle drop-off and/or vehicle pickup. Our friendly staff will gladly show you the benefits of our Kiosk system. 
  5. Waiting Room: The chairs in our waiting room have been reconfigured to ensure that each customer is sitting 6-feet away from any other customer. The room is continuously cleaned. A face mask is not required to use our waiting room.
  6. Plexiglass Barriers: We will continue to utilize our plexiglass barrier between our Service Advisors and customers until further notice. 
  7. Confirmation of Services Requested: If you use our drop-off service, one of our Service Advisors will reach out to you to confirm requested maintenance and to discuss any unique requirements.
  8. Vehicle Sanitization: All key touchpoints on your vehicle will be sanitized both after drop-off, and prior to pickup. We are continuing this practice. 
  9. Invoice & Payment: Prior to picking up your vehicle, your Service Advisor will email/text your invoice. To minimize exposure to both you and our employees, we require that payment be made using our secure on-line payment portal.
  10. Vehicle Pick-Up: Our valet team will give you your vehicle keys and assist you in locating your vehicle.
  11. Parts: Our plexiglass barrier at our front Parts Counter will continue to be utilized. We will continue to offer curbside delivery and convenient online payment for our retail parts orders.

 

SALES DEPARTMENT - Online or In-Store. NO APPOINTMENT NECESSARY!

Our Sales Department is open for business online (24-Hours) or in-store as per our hours below.  We have adopted new processes that also include an all-new fully operational online purchase portal.

  1. Showroom Hours:
    Monday to Thursday: 9:00 AM to 9:00 PM. Friday and Saturday:  9:00 AM to 6:00 PM
  2. Showroom: The vehicles in our showroom are now open, however we continue to regularly sanitize them. 
  3. Demonstration: Our Product Advisors can now accompany all customers on demonstration drives without the use of a mask, however we will honour all requests from our customers to wear a mask. .
  4. Trade-In’s: We will wipe and sanitize all key touchpoints before and after appraisal of your trade-in. We are continuing this practice until further notice. 
  5. Online Transactions: You can purchase/lease a New or Used automobile at our website by clicking on the links:    NEW CARS     USED CARS
  6. Enjoy Your New Ride: Your new vehicle will have all key touchpoints wiped and sanitized when it is parked and ready for delivery. Customers who have chosen our convenient online transaction portal will also have the choice of picking up their vehicle at the dealership, or having it delivered directly to their home by our Sisley flatbed truck.

Your business is sincerely appreciated!

Sisley for Honda