COVID-19 Statement

July 16th, 2020

To All Sisley for Honda Customers:

Sisley for Honda constantly monitors the latest updates pertaining to the global COVID-19 pandemic.  We continue to implement necessary processes and actions to safeguard the health of both our employees and customers, while preserving our ability to remain operational.

GENERAL SAFEGUARDS:

These guidelines that will minimize exposure of COVID-19 to both our customers and employees:

  • Physical Distancing: We ask that both our customers and employees always attempt to maintain a distance of one car width (6 feet) apart from each other.
  • Clean Hands: Our well-equipped restrooms are equipped with touchless sinks and dryers. We also have high-grade hand sanitizer throughout the dealership. Both our customers and employees are encouraged to freely use our soap and hand sanitizer that we provide.  
  • Gloves: The virus cannot be transmitted through healthy skin. The use of latex gloves is permitted; however, you should wash/sanitize your gloves as you would your bare hands.
  • Masks: As per the York Region By-Law, masks are mandatory in all enclosed public areas effective Friday, July 17th 2020. Therefore, all of our employees will be wearing a mask in our public areas, and we ask that our customers please wear a mask before entering. 
  • Symptoms: Typical COVID-19 symptoms are: Coughing, hoarseness in throat, fever, muscle aches, loss of taste and/or smell, shortness of breath, and exhaustion. We insist that you do not enter the premises of Sisley for Honda if you are experiencing any of these symptoms.

 

SERVICE & PARTS DEPARTMENT

Sisley for Honda has adopted new Service Department processes which maximizes the safety of both our customers and employees. Please read carefully:

  1. Service Hours:
    Monday, Tuesday, Friday, and Saturday:  6:30AM to 6:00 PM. Wednesday and Thursdays: 6:30 AM to 8:00 PM
  2. Shuttle Service: We offer limited shuttle service on a first-come, first-served basis. Our shuttle vehicle has a clear shield that separates our driver from our customer.
  3. Book Your Appointment: Book online here or simply call 1 (866) 840-0888
  4. Drop-Off Your Vehicle: We have installed customized clear plexiglass screens in front of all Service Advisors. You may also use our convenient outdoor drop-off box by placing your keys in the envelope and providing your contact information.
  5. Waiting Room: The chairs in our waiting room have been reconfigured to ensure that each customer is sitting 6-feet away from any other customer. The room is continuously cleaned. 
  6. Confirmation of Services Requested: If you use our drop-off service, one of our Service Advisors will reach out to you to confirm requested maintenance and to discuss any unique requirements.
  7. Vehicle Sanitization: All key touchpoints on your vehicle will be sanitized both after drop-off, and prior to pickup.
  8. Invoice & Payment: Prior to picking up your vehicle, your Service Advisor will email/text your invoice. To minimize exposure to both you and our employees, we require that payment be made using our secure on-line payment portal.
  9. Vehicle Pick-Up: Our valet team will give you your vehicle keys and assist you in locating your vehicle.
  10. Parts: There is a new plexiglass barrier in our Parts Department that ensures the safety of both our customers and employees. We also offer curbside delivery and convenient online payment for our retail parts orders.

 

SALES DEPARTMENT

Our Sales Department is open for business as usual, however we have adopted new processes that also includes an all-new fully operational online purchase portal.

  1. Showroom Hours:
    Monday to Thursday: 9:00 AM to 9:00 PM. Friday and Saturday:  9:00 AM to 6:00 PM
  2. Showroom: The vehicles in our showroom are locked, however they are available for viewing when needed. After a vehicle is viewed, key touchpoints are wiped and sanitized. The vehicle is then re-locked.
  3. Demonstration: Only one customer is allowed in a demo vehicle at a time. Our Product Advisor must accompany you in the right-rear seat. Masks must be worn by all participants in all demo drives without exception.
  4. Trade-In’s: We will wipe and sanitize all key touchpoints before and after appraisal of your trade-in.
  5. Online Transactions: You can purchase/lease a New or Used automobile at our website by clicking on the links:    NEW CARS     USED CARS
  6. Enjoy Your New Ride: You new vehicle will have all key touchpoints wiped and sanitized when it’s parked ready for delivery. Customers who have chosen our convenient online transaction portal will also have the choice of picking up their vehicle at the dealership, or having it delivered directly to their home by our Sisley flatbed truck.

We understand that having safe and reliable transportation is critical to maintaining the health and safety of you and your loved ones. Sisley for Honda will continue to remain operational for you, despite the disruption and uncertainty that COVID-19 has brought to our daily lives.

Your business is sincerely appreciated!

Sisley for Honda