88 Steeles Ave W. Thornhill, Ontario L4J1A1

Local: (905) 695-8888

Service/Parts: 1 (866) 840-0888

Sales Hotline: 1 (800) 973-6064

Frequently Asked Questions

I experienced a problem within the warranty period, but did not have time to report it to my Honda dealership before the warranty expired. Can I still get my vehicle repaired under the terms of the warranty?

The warranty on your Honda is valid only for a finite and fixed period of time or distance. Even if a problem was experienced or reported within the warranty period, it is no longer covered under warranty once the warranty has expired. However, you may take your vehicle to your Honda dealership and ask them to review your situation. They may be able to provide some assistance, depending on the time and distance involved, the nature of the problem, etc.

Are parts and accessories priced the same at all Honda dealerships?

Not necessarily. Parts and accessories all have a "Manufacturer's Suggested Retail Price" (MSRP), that is suggested to the dealerships by Honda Canada. However, dealers may sell parts or accessories at retail prices that are established by the individual dealerships.

How do I find out if my Honda has any outstanding recalls?

You can ask your local Honda dealership's Service Department, or you can call Honda Canada Customer Relations at 1-888-946-6329. Your Vehicle Identification Number will be required in order to check for any recalls. If you ever move, please let Honda Canada know your new address, so we can ensure you receive any future recall notices. Or if you sell your Honda, ask the new owner to notify either a Honda dealership or Honda Canada so our files can be updated with the new ownership information.

Can Honda recommend different tires for my Honda than those which were installed as original equipment?

Sorry, but no. Honda Canada can only recommend what was originally designed for use on your Honda. If you are changing tires, Honda recommends that you utilize the same tire size, load and speed rating as that of the tires originally supplied with your car. This also applies for winter tires – always use the same size as the tires that were originally installed on your vehicle.

I find that in winter, the original all-season tires do not provide enough traction. Can I put snow tires on just the front wheels?

No. If you live in an area or drive in conditions that require tires with better traction, you should consider installing winter tires, but you must install them on all 4 wheels, not just the drive wheels. Again, be sure to use tires that are the same size as originally specified for your Honda.

How do I reset my maintenance light?

Your maintenance light should be reset by one of our trained Honda technicians.

How often should I get my oil changed if my maintenance minder does not reach 15%?

The general rule of thumb with vehicles equipped with the maintenance minder system, is having your vehicle serviced at least once every 6 months.

How do I get the serial number to my radio?

You can do this by holding down buttons 1 and 6 and then pressing the power button. This will generate an 8 digit code. These numbers will be used to get your radio code.

How does warranty work on my vehicle?

After an inspection of your vehicle, one of our Honda trained technicians will determine if the problem is due to a manufacturer defect and will replace or repair your vehicle under warranty.

How often should I do a brake flush, power steering flush, or a transmission flush?

Depending on the vehicle and driving habits, all these items can very. Have one of our Concierge Team associates help you determine that by calling in to the dealership.

If I'm at 15% oil life, does that mean I have 15% oil left?

No, the percentage does not represent the amount of oil in the vehicle. The maintenance minder system determines driving conditions and habits. The criteria is then calculated into a percentage showing the customer an estimate when they should have their vehicle serviced.

What is the proper tire pressure for my car?

You can find this information located on the drivers front door jam. There is a sticker showing the correct tire pressure.

What does the ______ light mean?

There are many different lights on the dash that my light up if there is a fault in one of the systems. The owners manual will have a description of all these lights. Have one of our Concierge Team associates help you in booking an appointment to have it looked at.

Does my vehicle have a timing belt or timing chain?

Depending on the year and model of your vehicle it can vary. Most newer vehicles are equipped with a chain. Speak to one of our Concierge Team associates to help you in determining that information.

Where is the wheel lock key to my vehicle?

Prior to delivery of your vehicle, the technician attaches the wheel lock key to one of the spare tire tools in your trunk.

How far can I drive on my spare tire?

It is not advisable to drive with the spare tire for long periods, as it is labeled as a “temporary tire”. It is designed to get you to us as soon as you can, without exceeding speeds over 80km/h.