We are committed to providing services to our customer with disabilities in an integrated manner that respects their dignity and independence and we are committed equal opportunity in obtaining, using and benefiting from our goods and services.
The purpose of this Customer Service Standards Policy is to fulfill the requirements set out in regulation 429/07 to establish a policy for SISLEY MOTORS for governing the provision of its goods or services to persons with disabilities.
SISLEY MOTORS dealerships shall use reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles;
This policy shall apply to every person who deals with members of the public or other third parties on behalf of SISLEY MOTORS, whether the person does so as an employee, agent, volunteer or otherwise.
This Accessibility Customer Service Standards Policy shall not apply during any period where SISLEY MOTORS has declared a “State of Emergency”
Review and Amendments
The Accessibility Coordinator shall be responsible for the review process and any subsequent amendments to this policy document. Review and amendments shall take place on an ongoing basis, and at a maximum interval of every three years.
Feedback from our customers provides SISLEY MOTORS with opportunities to learn and improve. SISLEY MOTORS recognizes the right of our customers to make a complaint, make a compliment or make suggestions on ways to improve our services.
To assist SISLEY MOTORS in ensuring that the delivery of goods and service to those with disabilities is provided in an effective and timely manner, the customer is invited to provide their feedback as follows:
In writing, in person, e-mail, or telephone, addressed to:
88 Steeles Ave W
Phone: 866 840 0888 ext. 228
Fax: 905 695 8884
The Accessibility Coordinator will respond either in writing, in person, e-mail or telephone acknowledging receipt of feedback and will set out the action to be taken in response to any complaints.
Service Animals and Support Persons
Service Disruption - Notice
It is possible that from time to time there will be disruptions in service (e.g. an entrance way that is under repair, renovations that limit access to an area, or technology that is temporarily unavailable).
Unexpected Disruption in Service - Notice
For a copy of our dealership policy relating to the manner in which we accommodate customers with disabilities please contact us using the form below or by calling directly us at 1 (866) 384-7916.
For Multi-Year Accessibility Plan Please click here